Refund policy

Returns and Exchange Policy for Bright Balloons

Thank you for shopping with us! We hope you love your balloons as much as we do. Please read our policy carefully to understand our approach to returns and exchanges.

**No Refunds**

All sales are final. We do not offer refunds for any orders.. This policy includes all types of orders, whether its helium balloons, balloon garlands or prop hire, we will do our best to accommodate but unfortunately we do not offer any refunds.

 

 **Exchanges**

We want you to be satisfied with your purchase! If you receive a defective or damaged balloon, we are happy to offer an exchange. Please follow these steps:

Contact us within 12 hours of receiving your order, Please include your order number and a brief description of the issue to Jess@brightballoons.com.au.

Please note, due to the nature of balloons we will be unable to help after 12 hours. 

 

**Exchanges for Incorrect Items**

If you receive an incorrect order, please notify us within 12 hours of delivery. We will arrange for the correct order to be sent to you, and you may be required to return the incorrect item.