Terms of service

Terms of Service for Bright Balloons

Effective Date: 26/06/25

1. Introduction
Welcome to Bright Balloons! By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Services Offered
Bright Balloons provides a range of products and services, including but not limited to the sale of balloons, balloon decorations, prop hire, delivery services, and event setup.

3. Orders and Payments
- All orders must be placed through our website, in-store, or via phone.
- Payments can be made through accepted methods, including credit cards, debit cards, and cash.
- Full payment is required at the time of order unless otherwise agreed upon.

4. Cancellations and Refunds
- Cancellations must be made at least 2 weeks before the scheduled delivery or event date for a full refund.
- Custom orders are non-refundable once production has begun.

5. Delivery Policy
- Delivery charges may apply based on location and order size.
- We cannot guarantee delivery at a specific time but will make every effort to accommodate your request.

6. Liability
Bright Balloons is not responsible for any damages or injuries caused by balloon or prop hire products once they are in the possession of the customer. Customers are advised to supervise children when using balloons or prop hire and to follow safety guidelines.

7. Intellectual Property
All content, trademarks, and logos associated with Bright Balloons are the property of the company and may not be used without prior written consent.

8. Changes to Terms
Bright Balloons reserves the right to update these terms of service at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

9. Contact Information
For any questions or concerns regarding these terms, please contact us at:
- Email: jess@brightballoons.com.au
- Phone: 0401006152
- Address: 37/176 South Creek Rd, Cromer 2097